Creating A Competitive Advantage

Specifically designed for students with basic English fluencies, 'Basic International Communication Skills' introduces essential vocabulary, key phrases, and simple practice exercises for many of the topics essential for daily conversation.

A 'one-stop' level-up business English training program, specifically created for Japanese executives, using the 'Functional/Notional' approach to teaching English.

Nine texts, each requiring 20-30 hours of in-class study provide students with basic, intermediate and advanced functions they need to converse easily with native English speakers about business topics.

Recently developed for non-specialists with very basic English fluencies, 'Green Futures' covers the main themes needed by students to discuss their recent corporate initiatives concerning energy and environmental issues.

IES presentation training focuses on the presentation skills required for global meetings. While students study the basic phrases and techniques for giving Western presentations, the main in-class activities emphasize 'learning by doing' using practice exercises. Students are expected to give at least two detailed presentations during the training program which are videotaped and then critiqued together with the instructor.

IES global meetings skills training deliberately focuses on the phrases and skills needed to effectively participate in and chair global meetings. Clients provide 'typical meeting scenarios' which are used for role-playing practice. These work-related role-playing exercises are videotaped and each student's performance is reviewed together with the instructor.

For more advanced learners, IES global negotiation training covers Western expectations and behavior in meetings, typical strategies and tactics used in Western negotiations, techniques for overcoming deadlocks, as well as strategies for closing business negotiations successfully.

Business writing training specifically designed for basic fluency students that introduces e-mail basics, sending and receiving e-mails, and e-mail etiquette. Practical tips and practice exercises appear throughout these learning materials.

Masao Abe, Director of Marketing at Dai Nippon International is visiting his company's subsidiary in San Francisco. During his trip, Mr. Abe has to handle immigration and customs, check into a hotel, make courtesy calls, discuss various business options in meetings, entertain a client over lunch, travel domestically, and attend a trade show in New York City.

Hiroshi Suzuki knows that business can so easily be won or lost based on first impressions and the accepted behavior in social business situations. During his visit to his company's U.S. Engineering Center, Mr. Suzuki experiences many of these social business situations and receives numerous cultural tips from his American colleagues about business introductions, business meetings, business lunches, office parties, etc., in the United States.

Hiroshi Suzuki is in charge of Fuji International's new office in the United States. Mr. Suzuki meets management consultants and his own staff to resolve a number of daily business issues such as writing job descriptions, attracting and recruiting the best employees, drawing up fair company labor policies, deciding on whether to implement company drug testing, and managing difficult staff fairly.

Together with his Japanese assistant, Hiroshi Suzuki and his American staff, based on advice from an American human resources consultant, establish a system for appraising employees' performance, deal with the problem of harassment in the workplace, terminate an employee, and due to a downturn in the economy, initiate a plan to reduce the workforce.

Ichiro Hirano, the branch manager of Dai Nippon International's office in San Francisco, is hosting a one-day conference on effective communication. During the conference, Mr. Hirano and his American staff consider ways to improve their interviewing skills, conduct more effective meetings, recognize and practice good U.S. business etiquette, and explore differences in international negotiation strategies and tactics.

While continuing his work as branch manager, Ichiro Hirano experiences a number of on-the-job problems that require him to hold meetings with his American staff to brainstorm about the importance of developing good listening skills, the best approach to giving good on-the-job instructions, ways to improve their understanding of non-verbal communication, and to implement a number of techniques for delegating responsibilities more successfully.

Every year at UbiSharp International, a multinational Japan-based import/export company, an ethics training seminar is held on site by C-Suite, a global consulting firm. The seminar, as well as helping UbiSharp's executives, managers and employees to better understand and discuss business ethics and compliance issues in English, also includes 13 short case studies illustrating key ethical dilemmas such as theft, information leaks, harassment, environmental damage and more.

Three new recruits to Toyoko Technologies' Global Procurement Department must quickly learn to respond effectively to current market conditions and try to envision the future needs of their organization. During their training, they review ways of selecting suppliers and measuring performance, how to leverage computer systems, how to provide added value to the organization through supply chain management, the importance of improving procurement-related processes and a variety of techniques for controlling and reducing costs.

A global task force at State of the Arts Components in Seattle, Washington is meeting to develop an outsourcing solution to relieve the production backlog at their Everett factory. During their discussions, the task force not only reviews some of the key techniques to ensure success, but also highlights the key elements that must be considered in the initial, mid-term and final phases of their outsourcing plan.

As reduced inventories and integrating production facilities into a global supply chain become an increasingly important element for Yamanaka Industrial's global competitiveness after a recent merger with Worldwide Technologies, Shinji Kobayashi and Jun Ogawa visit Worldwide's Virginia headquarters to discuss recent developments and software connected to supply chain management and whether to consider introducing Radio Frequency Identification (RFID).

Based on Yamanaka Industrial's recent merger with Worldwide Technologies, Shinji Kobayashi and three of his Japanese colleagues visit Worldwide's offices in Manhattan to talk about ways to integrate all departments and functions into a single system. During their meetings with their American colleagues, they discuss the basic concepts behind ERP, the steps involved in implementing ERP and the advantages and disadvantages of ERP for their newly merged company.

Fuji Global Foods wants to expand its sales into Europe. Shintaro Tanaka, Director of International Business Development, visits their London office to discuss with his British staff about ways to expand into the European market. During their meetings, they discuss market information planning, market dynamics, consumer behavior and segmentation in Europe, as well as market strategy formulation and decision-making.

Creolic is a French spirits company. Mr. Hayashi is the Marketing Director for Creolic Japan. Their flagship brand, 'Plunge', has failed in Japan and two visitors from the French head office are in Tokyo to discuss the re-launch of Plunge. During their meetings, the men discuss current thinking behind brand awareness, momentum, differentiation and loyalty and investigate different ways of communicating with Japanese customers and getting them to connect emotionally with Plunge.

Recently appointed as CEO of Energon U.S. (a subsidiary of one of Japan's largest manufacturing corporations, Celletex), Mr. Ikeda and his assistant Mr. Kawakami, meet with Energon's in-house counsel to discuss contracts in the United States, torts, real property, as well as corporations and business.

Before selling its products in the U.S., Worldtech must legally protect its trademarks, copyrights and patents. Mr. Yamamura, Vice President of Worldtech's International Sales Division meets with a U.S. law firm to discuss current thinking on American trademark, copyright and patent law, as well as review recent conventions and treaties on international intellectual property.

Two members of the Japanese Corporate Section of US Big Bank are visiting the U.S. subsidiary of Nippon Car Company to give a presentation to its CFO, Yuji Tanaka, concerning financing for the building of a new factory. During the ensuing discussions, corporate finance issues such as loans, trade finance, foreign exchange, and financial media and information sources are discussed.

Shingo Suzuki recently joined the Accounting Department of Widgets Japan. During his initial training, Mr. Suzuki is given an overview of accounting, the relationship between income statements, balance sheets and cash flow statements as well as how financial statements are typically used by corporations.

Mr. Matsumoto and Mr. Yamazaki are working for Nippon Construction Company constructing residential buildings in Malaysia. While working overseas, they meet with the owner's representative to discuss local labor conditions, with the consulting engineer to discuss specifications, the working drawings and finding local subcontractors, with government officials to discuss transportation and clearing the site and finally, with the resident engineer about construction materials and other on-site problems.

Mr. Matsumoto and Mr. Yamazaki are working on the construction of a chemical plant in Indonesia. During their daily meetings, the Japanese engineers discuss with engineers from ENGCHEM Ltd. issues related to equipment procurement, planning and scheduling, checking and test running, problems with plant start-up, troubleshooters' responsibilities and computer-based maintenance systems.

Daiichi Construction has been awarded a contract to construct a twelve story hospital in Jubail, Saudi Arabia. In his role as project manager, Mr. Maido meets with a variety of non-Japanese engineers to discuss planning, testing procedures, subcontractors, handling, installing and troubleshooting equipment, inspection of construction and testing of materials, progress and project scheduling, and improving safety.

Estimating and tendering, contract management, planning and payment, subcontracting, materials and equipment, health and safety, and quality control are all key factors for civil engineers working in less-developed countries. 'International Construction Communications' reviews all of these issues in depth as well as reviewing the separate responsibilities, duties and powers of the client, the consultant, and the general contractor.

Toyoda Power Systems has been awarded a contract to construct one of the gas turbine plants for the Gas Turbine Power Plants Construction Project in China. As project manager, Ichiro Endo must discuss with a number of his international counterparts, planning and procurement, responsibilities of the project manager and his team, problems with his client and subcontractors, scheduling and controlling the project, and project management documentation.

20 real-life case studies outline actual problems encountered by Japanese contractors working in overseas countries. The case studies were originally written by Japanese engineers who experienced these problems and translated exactly so that the opinions of the original authors remain intact. At the end of each case study, there is a short comment by an experienced Western engineer providing a Western opinion and perspective on each situation.

With the increase in projects in South East Asia, many engineers and technical support staff with only basic English fluency are now expected to work overseas on maintenance and/or technology transfer and training. The 'Basic Engineering Communications' Program has been specifically designed to assist these engineers to communicate in basic technical English about their company's products and services.

Initially written by a very experienced group of Japanese Engineers and then translated into English, the 'Global Technical Business' series highlights 'real-life' technical problems that these engineers experienced on actual overseas technical assignments. 'Global Technical Business I' covers such topics as transporting equipment, problems running an overseas plant, warranties and liabilities, and negotiating specifications.

'Global Technical Business II' examines more complex technical issues from a broader business perspective. Students will have the opportunity to discuss topics ranging from strategic bidding, techniques for generating additional business, to comparing the advantages and disadvantages of outsourcing and subcontracting, issues related to product liability, as well as providing product service facilities.

'Global Technical Business III' challenges students to consider a variety of interrelated technical and business problems related to making technical alliances, controlling overseas production, increasing local production, preventing delays in delivery, and initiating global procurement.

Global Pharmaceutical Business 1
Arthur Pharmaceuticals has developed 'Aglita', a new thiazolidinedione type drug for type 2 diabetes. Arthur has a joint-venture with New Era, a Japanese pharmaceutical company. Taizo Yamada from the development department at New Era visits Arthur for six months to strengthen ties between the two companies. During his stay, he discusses with his American colleagues about the typical organization of an American pharmaceutical company, pharmaceutical research, safety of medicines, and clinical research.

Global Pharmaceutical Business 2
During his stay at Arthur Pharmaceuticals, Taizo Yamada is asked to join the special launch committee for 'Aglita'. During his committee meetings, he discusses with his American colleagues key issues related to drug formulation and manufacture, drug registration, marketing and post-marketing, as well as licensing and alliances.

Drug Discovery
Since processes of drug discovery are multifaceted, and new ways of finding drugs are continually being added without discarding methods of the past, a team from KantoPharma, a Japanese pharmaceutical company based in Tokyo, attends a conference on drug discovery in the U.S. While attending the conference, the Japanese researchers enter into a number of discussions with their American counterparts about high throughput screening, combinatorial chemistry, genomics and proteomics.

Global Preclinical Research
As part of due diligence and based on the possibility of a merger, members from Pharmafelt, a British pharmaceutical company, visit KantoPharma in Tokyo to discuss the requirements for preclinical studies, bioanalysis and safety pharmacology, drug metabolism and pharmacokinetics, and aspects of formulation.

Global Research & Registration 1
With the possibility of licensing a drug effective for mild to moderate dementia in Alzheimer's disease, Japanese staff from Nippon Ethical visit a U.S. pharmaceutical company to discuss the drug development process, chemical and pharmaceutical data for registration, types of animal tests and long-term animal tests for registration.

Global Research & Registration 2
Staff from Nippon Ethical continue to investigate a license-out opportunity for their anti-dementia drug, discussing with their American counterparts about clinical trials for registration, submitting a New Drug Application, and filing electronically (the eCTD PartsI & II).

Global Clinical Operations
The Clinical Operations Group at Madison Pharmaceuticals has been asked to develop a global clinical development plan aimed at eventual global market approval. To better explain the potential issues during development of the new entity with potential investors, they discuss with their American and European staff about designing the clinical development program, special considerations for global clinical development, the clinical protocol and the clinical study report as well as clinical trial management.

Data Management
A Japanese delegation from J-Pharma attends a Clinical Trials Management Conference in Washington D.C., where they participate in detailed discussions in informal meetings with their American staff about data management in clinical trials, data management and clinical data archiving, quality assurance, control and training and finally safety data management and vendor management.

Regulatory Affairs In The U.S.
Three Regulatory Affairs managers from Japan visit their company's American subsidiary to discuss current FDA policies, procedures and requirements that need to be followed to get a new drug approved, including doing an IND, working with CDER, preparing an NDA and completing post-approval regulatory responsibilities and reporting.

Regulatory Affairs In Europe
Two Japanese regulatory managers meet with a pharmaceutical regulatory consulting company to discuss submissions in Europe, including types of marketing authorization applications, the mutual recognition procedure, the centralized procedure, format and content of the marketing authorization application and marketing the dossier after approval.

How To Work With The FDA
What should Japanese companies do when the FDA seems negatively inclined toward their applications? What is the best way to prepare for an advisory committee meeting? When should meetings be requested with the FDA and what preparation is necessary? What rules of etiquette should be followed in dealing with FDA staff? Answers to these and many other questions can be found in the 'How To Deal With The FDA' program.

Post-Marketing Reporting & Surveillance
The chief of Quality Assurance at ShowaPharma Inc., calls a bilateral meeting with his U.S. manufacturing and regulatory staff to discuss in detail the FDA post-approval regulatory requirements, including post-marketing changes to approved applications and post-marketing adverse event reporting.

Regulatory Inspections Guidelines
Supplementary materials containing key information and practical role-playing activities that overview agency inspections, agency procedure prior to inspections, regulatory inspectors' areas of interest, and the most appropriate communication manners to use with FDA/EMEA inspectors.

Basic GMP Communications
Fujiyama Pharmaceuticals aims to file a New Drug Application with the FDA. Kazuma Kuboike decides to visit their company's U.S. site to meet with the head of QA and the Production Manager to review U.S. GMP regulations in detail before the FDA pre-approval inspection. They exchange opinions on records and reporting, the quality control laboratory, production and process controls, and company production procedures in general.

Pharmaceutical GMP Communications
Fujiyama Phamaceutical's Japanese Director of QA, meets with his U.S. Production Manager, validation engineer, and Production Operations Manager at their U.S. manufacturing site in North Carolina to review basic pharmaceutical GMP requirements in preparation for an expected FDA inspection. They discuss components, risk and vendor qualifications, process validation, packaging and labeling, and records and reports.

Application Of Pharmaceutical cGMPs
This study guide provides a detailed review of the FDLI's publication 'Application Of Pharmaceutical CGMP's. This publication offers a comprehensive review of the history, development and application of the current good manufacturing practices regulations for finished pharmaceuticals, including their application to active ingredient synthesis.

Successful Pharmaceutical Marketing & Sales Overseas
Before deciding whether to develop their own field sales force or sign a license agreement to expand their market in the United States, representatives from Fijiyama Pharmaceutical visit Cardinal Pharmaceutical to discuss their product's potential, working with U.S. physicians, advertising and marketing drugs effectively in the U.S. and recent e-pharma strategies.

Global Pharmaceutical Writing Skills Seminar
To provide an interactive, informative and practical English writing skills seminar for pharmaceutical executives who need to develop their written skills for pharmaceutical e-mails, protocols, and reports and explain the significance of scientific data. The presentation, activities and facilitator support will allow the participants to build on their own skills, and assist them in their everyday written English communication requirements.

Chizuo Hino, Project Manager of Engineering for Vehicle Innovations (a design and prototyping consultancy) meets with InterBus Europe, Cutting Edge Coachworks, and Heartwell Casting Technology to discuss the design for a new front module for a bus. During his meetings, Mr. Hino will discuss concept and requirements, design and analysis, detailed design, and prototype manufacture and testing.

A group of Japanese expatriates working in various financial departments in the American offices of Nippon Securities meets with their American counterparts to discuss a variety of topics, including common stocks, predicting stock price movements, investing in bonds, U.S. securities markets, and initial public offerings.

Customized programs, embedded with either your own training materials or other corporate literature programmed to meet very specific training objectives, ensure that students are learning the most practical communication skills related to their work responsibilities.

The IES Instructor & Curriculum Development Department, composed of both linguistic specialists and instructors with work experience in the sponsor's industry, utilize their knowledge and business experience to assemble learning materials that exactly meet pre-determined needs.

By identifying your needs, crafting the best solutions, and providing training that ensures students are motivated, IES can help build the knowledge and communication skills that exactly meet your corporate objectives.

Practical, interactive one/two day seminars, customized to improve the cross-cultural sensitivity and needs of employees working in global teams, preparing for overseas assignments, working in joint-ventures or adapting to a recent merger or acquisition.

A unique intensive program for clients who wish to have a native English speaking instructor available throughout the day at selected facilities (head office, factory, R&D Center, etc.). Single or group classes are conducted during work hours, Monday through Friday.

The IES 'Business Support Services' approach is a particularly attractive option for sponsors who have students with a variety of training requests and fluencies, busy schedules and numerous on-the-job/work related English support needs.

Combines Individuals' Specific Training Needs With Scheduling Flexibility.

Maximizes IES Instructors' Professional Backgrounds.

Incorporates Job-Related Presentation, Meeting Preparation & Documentation Review

Improves Scheduling Flexibility